Lazada recently updated its returns and refunds policy as part of its ongoing efforts to enhance the eCommerce shopping experience for consumers across Southeast Asia. By making its returns and refunds process as seamless as possible, Lazada aims to create a platform where consumers can shop with peace of mind, knowing that they are safeguarded if their orders do not meet their needs or expectations.
The updated returns and refunds policy includes several key benefits, including:
30-day easy returns for LazMall and Choice purchases: This flexible returns window, which is counted from the date of delivery, allows shoppers ample time to carefully consider whether their purchases meet their expectations.
Faster refunds: As soon as an order is successfully returned to a logistics partner, Lazada’s streamlined process ensures that consumers will receive their refunds as quickly as possible, without unnecessary delays. In some cases, shoppers may even receive instantaneous refunds upon initiating a return.
An expansion of Lazada’s “Change of Mind” policy: the eCommerce platform’s Change of Mind policy allows customers to effortlessly request for product returns, subject to the specified terms and conditions. With the latest updates, the policy now applies to a wider range of products and categories across Lazada.
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